IT Incident Reporting
Simplify IT support by letting employees report incidents via chat. The ORAI Agent captures issue details, suggests troubleshooting steps from your knowledge base, and creates tickets in tools like ServiceNow or Jira Service Management. Tickets are automatically categorized, prioritized, and assigned, with SLA monitoring and proactive updates delivered back to the requester.
Key Features
Conversational Issue Logging
Captures incident details via natural language, no forms required.
Automated Ticket Routing
Classifies and assigns tickets based on severity and category.
Knowledge-Base Suggestions
Recommends fixes from internal documentation before ticket creation.
SLA Monitoring
Tracks response and resolution targets, notifying stakeholders of risks.
Key Benefits
- Reduce mean time to resolution from 8 hours to under 2 hours.
- Increase first-contact resolution by 40%.
- Lower ticket backlog by automating triage.
- Improve user satisfaction with proactive updates.
Your Potential Savings
Time Saved Per Operation
0% improvement
Hours Saved Per Year
Across all 1500 employees
Ready to transform your it incident reporting operations?
Contact us today to schedule a demo and see how the ORAI Agent can help your organization.
Request a demoRelated Use Cases
Incident Log Retrieval
Fetch and summarize safety or IT incident logs on demand—no auto-triage.